This section is designed to help answer some basic questions you might have. If you are still unable to solve your problem, please contact a local graphic designer.

How do I open a zip file?

How do I know what program I need to open a file?

Why can't I open the file?

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How do I open a Zip file?
Stuffed and zipped files are compressed to allow for faster download. You must have an unzipping utility to uncompress the file. Most PCs and MACs include this capability. If not, try using the free software available from the StuffIt Website.

How do I know what program I need to open a file?
Many of the programs we use are expensive, so it's in your best interest to seek out the assistance of a qualified graphic designer to work with these files. Here are some common file extensions:

.sit A Macintosh compressed file. Must be uncompressed before you can work with the file.
.zip A PC/MAC compresssed file. Must be uncompressed before you can work with it. Most computers have this capability -- if not, see question above.
.tif A high-quality image file, used for printing. Must be opened in Adobe Photoshop or a similar image editing program.
.jpg A lower-quality image file, usually used on the web.
.qxd A QuarkXpress document. This type of document can ONLY be opened in QuarkXpress 4.1 or later.
.pdf An Adobe Acrobat document. Can be opened with the free Adobe Acrobat Reader (available for download at Adobe.com). We use these files for print-ready documents, as well as for previews.
.eps An Encapsulated Postscript File. May be used to hi-rez layouts and for images. May only be modified in Adobe Illustrator, or a similar piece of software.

Why can't I open the file?
You must have the correct piece of software to open a file. See the list of extensions above to find out if you have the right programs. If you do not have the correct program, you cannot open the file.